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Patient Satisfaction
 Why should
patient satisfaction be important to you?
Patient
satisfaction surveys and scores tell us (and you) how well we take
care of our patients. High patient satisfaction scores indicate we
are doing an excellent job of listening to patients and their
families.
St. John’s Clinic
ranks first in the nation in patient satisfaction among the largest
multi-specialty clinics, according to a recent Press Ganey survey of
60 clinics with more than 100 physicians.
The clinic’s focus on patient satisfaction during the past two years
had a positive impact with scores increasing each quarter - an
unprecedented rise.
To provide the
services our community needs and to deliver the quality care
expected from one of the nation’s top clinics, St. John’s Clinic
continues to annually recruit dozens of new physicians to southwest
Missouri.
Read more about St. John's Clinic
Patient Surveys
St. John's is committed to providing excellent service. As a
patient receiving care at St. John's, you may receive a random
survey asking you about our care and service. We are proud to share
our current feedback from our patients and families that have
completed service feedback questionnaires:
October to December, 2006
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Inpatient - 89.1%
of patients rated us
either good or very good
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Ambulatory Surgery
- 97.5% of patients
rated us either good or very good
-
Emergency
Department - 86.7% of
patients rated us either good or very good
-
Outpatient - 96.2%
of patients rated us
either good or very good
-
Home Health -
97.9% of patients rated us
either good or very good
What is Press Ganey?
Press Ganey
Associates in an independent organization that began measuring
patient satisfaction in 1985. Press Ganey is the health care
community’s top satisfaction measurement and improvement firm.
Nearly 8 million patients at more than 6,000 health care facilities
complete surveys about their medical care each year.
Read more about Press Ganey |