Case Management Strategies

Why is case management important?

One of the biggest challenge in managing healthcare is finding access to specific types of health care where and when people need it. Case Managers are a valuable resource to help ensure that employee gets the health services and benefits they need to make the best recovery possible.In cases where a worker has injuries or personal circumstances that complicate the recovery process, the case manager will act as their advocate and advisor, assisting their progress through a sometimes complex health care and benefits system. Case management’s role is to coordinate and facilitate access to timely and appropriate health care services, and ensure continuity throughout the recovery process.

What We Offer

Our team of case managers is dedicated to improving the quality of health of our members; especially those with unique and complex care needs. Case managers are skilled in helping members learn how to identify needs and access appropriate services. St. John’s offers a multi-disciplinary approach to providing resources to improve members’ health. Case managers work with physicians and other providers to assist members with their health care needs in a variety of ways, including:
Disease specific education materials
Call center support Community support services

How We’re Different

All of our programs are developed, reviewed and updated with St. John’s Health System involvement and oversight at every level. A local Medical Director is available to provide timely decisions.

Case management benefits