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One Patient, One Record:
what can I expect at my next appointment?
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Due to the large size of
our organization, the new system will be installed in our clinic offices and
hospitals over the course of the next two years. St. John's Hospital will
implement the EHR in three phases, with the first phase scheduled to begin
in December.
You may notice a few
changes when you visit our clinic offices beginning Feb. 1 for our Ozark and
East Kearney offices and March 5 for all other offices, as we begin
installing the billing and scheduling components of the new system.
St. John’s appreciates your patience as our staff becomes familiar
with the new computer system. In the early stages of the system, clinic staff
may need to refer to prior systems to look up certain information, or ask you to
answer questions that on your next visit will already be a part of your
permanent electronic medical record.
We recommend that you arrive
approximately 15 minutes prior to your appointment, and bring your driver’s
license and all insurance and prescription cards.
will my billing
statements change?
Your billing statement
will be essentially the same format and content as the one you may have
received previously. The only significant change will be for those
patients under the age of 18, whose balances will be combined on to one
statement with their designated guarantor.
Patients age 18 and older
will continue to receive their own individual statement. As we work
toward resolving the outstanding balances from our old billing system, you
may receive two statements, one from the new system as well as one from the
old system.
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